Help articles. For help with Word: On the Menu bar, click Help and search for features, commands, and help articles. Or search online at Bing, Google, or support.office.com. Here's a sample of what's available.

1. Free Microsoft Word For Mac
2. Microsoft Word For Mac Troubleshooting Not Showing Images On Facebook
3. Download Microsoft Word For Mac

Note

1. Microsoft Word - Pictures Not Showing If you are using Word and you see white rectangles instead of images in your documents, you might have 'Show picture placeholders' set. To show the images: Click on the top left round button, and then on 'Word.
2. Learn how to keep in touch and stay productive with Microsoft Teams and Office 365, even when you’re working remotely. What do you need help with? Microsoft account. Microsoft Teams. Surface devices. Microsoft Edge. Microsoft Store. Hardware warranty.
3. In Word, select the File Menu, and then select Open. In the Files of type box, select Recover Text from Any File(.). Select the document from which you want to recover the text. After the document is recovered by using the 'Recover Text from Any File' converter, there is some binary data text that is not converted.

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

For a Microsoft Word 2000 and Microsoft Office Word 2003 version of this article, see 285957 .

Symptoms

When you open a Microsoft Office Word 2010 or Word 2007 document that contains a picture or an object, the picture or the object may not appear. This problem may occur in a document that contains a picture, a graphic image, an AutoShape object, or another object.

Cause

Microsoft office mac 2011 product key generator online. This problem occurs if you are using a Wrapping style option other than the In line with text option with the picture or with the object. And, one of the following conditions is true:

• You are viewing the Word document in Draft view or in Outline view.
• The Show drawings and text boxes on screen option is turned off.
• The Print drawings created in Word option turned off.
• The Use draft quality option is turned on.
  If you are using the In line with text option with the picture or with the object, this problem may occur if the Picture Placeholders option is turned on.

This problem may also occur if you are experiencing a problem with the video driver.

Workaround

You are using a Wrapping style option other than the 'In line with text' option

If you are using a Wrapping style option other than the In line with text option, use one of the following workarounds.

Use the 'In line with text' Wrapping style option

To change the Wrapping style option for a picture or for an object to In line with text, follow these steps, as appropriate for your version of Word.

Word 2007

1. Click the picture or the object.
2. On the Format tab, click Text Wrapping in the Arrange group.
3. Click In line with text.

Word 2010

1. Click the picture or the object.
2. On the Format tab, click Text Wrapping in the Arrange group.
3. Click In line with text.
   When you use the In line with text option, the picture or the object will be displayed in any view.

If you want to use a Wrapping style option other than the In line with text option, use one of the following workarounds.

Change the view

This problem may occur if you are viewing the document in Draft view or in Outline view. To work around this problem, view the document in one of the following views:

• Print Layout
• Full Screen Reading
• Web Layout
• Print Preview for Word 2007. For

Word 2010: Click File, and then click Print.
Word 2010 and Word 2007 documents consist of separate text and drawing layers. When you use a Wrapping style option other than the In line with text option with a picture or with an object, the picture or the object is inserted into the drawing layer. Word 2010 and Word 2007 do not display the drawing layer when you view the document in Draft view or in Outline view. The drawing layer is displayed in a Word 2010 and in a Word 2007 document when you use any one of the views that are mentioned in this workaround.

Turn on the 'Show drawings and text boxes on screen' option

When you turn on the Show drawings and text boxes on screen option, you can view the picture or the object in Print Layout view or in Web Layout view. To turn on the Show drawings and text boxes on screen option, follow these steps, as appropriate for your version of Word.

Word 2007

1. Click the Microsoft Office Button, and then click Word Options.
2. Click Advanced.
3. Under Show document content, click to select the Show drawings and text boxes on screen check box.
4. Click OK.

Word 2010

1. Click File, and then click Options.
2. Click Advanced.
3. Under Show document content, click to select the Show drawings and text boxes on screen check box.
4. Click OK.

Turn on the 'Print drawings created in Word' option

When you turn on the Print drawings created in Word option, you can view the picture or the object in Print Preview. And, you can print the picture or the object. To turn on the Print drawings created in Word option, follow these steps, as appropriate for your version of Word.

Word 2007

1. Click the Microsoft Office Button, and then click Word Options.
2. Click Display.
3. Under Printing options, click to select the Print drawings created in Word check box.
4. Click OK.

Word 2010

1. Click File, and then click Options.
2. Click Display.
3. Under Printing options, click to select the **Print drawings created in Word ** check box.
4. Click OK.

Turn off the 'Use draft quality' option

When you turn off the Use draft quality option, you can view the picture or the object in Print Preview. And, you can print the picture or the object. To turn off the Use draft quality option, follow these steps, as appropriate for your version of Word.

Word 2007

1. Click the Microsoft Office Button, and then click Word Options.
2. Click Advanced.
3. Under Print, click to clear the Use draft quality check box.
4. Click OK.

Word 2010

1. Click File, and then click Options.
2. Click Advanced.
3. Under Print, click to clear the Use draft quality check box.
4. Click OK.

You are using the 'In line with text' Wrapping style option

Turn off the 'Picture Placeholders' option

When you turn off the Picture Placeholders option, you can view the picture or the object in all views. To turn off the Picture Placeholders option, follow these steps, as appropriate for your version of Word.

Word 2007

1. Click the Microsoft Office Button, and then click Word Options.
2. Click Advanced.
3. Under Display document content, click to clear the Picture Placeholders check box.
4. Click OK.

Word 2010

1. Click File, and then click Options.
2. Click Advanced.
3. Under Show document content, click to clear the Show Picture Placeholders check box.
4. Click OK.

Note

The Picture Placeholders option does not affect pictures or objects when you use a Wrapping style option other than the In line with text option. The Picture Placeholders option affects pictures and objects when you use the In line with text option in all views except the Full Screen Reading view.

You are experiencing problems with the video driver

If you experience this problem frequently, you may have a problem with the video driver settings or with the Windows Display Properties settings. If the previous workarounds do not resolve the problem, try the following workarounds.

Change the Color quality setting or the screen resolution of the current video driver

To change the color quality setting, follow these steps, as appropriate for your situation.

Windows XP

1. Click Start, click Run, type desk.cpl, and then click OK.
2. Click the Settings tab.
3. If the Color quality setting is set to Highest (32 bit), change this setting to Medium (16 bit), and then click OK.

If you are still experiencing the problem, change the screen resolution. To do this, follow these steps:

1. Click Start, click Run, type desk.cpl, and then click OK.
2. Click the Settings tab.
3. Under Screen resolution, move the slider to the left, and then click OK.

Windows Vista

1. Click Start, click Run, type desk.cpl, and then click OK.
2. If the Colors setting is set to Highest (32 bit), change this setting to Medium (16 bit), and then click OK.

If you are still experiencing the problem, change the screen resolution. To do this, follow these steps:

1. Click Start, click Run, type desk.cpl, and then click OK.
2. Under Resolution, move the slider to the left, and then click OK.

Windows 7

1. Click Start, click Run, type desk.cpl, and then click OK.
2. Click the Advanced Settings tab.
3. Click Monitor.
4. If Colors is set to Highest (32 bit), change this setting to Medium (16 bit), and then click OK.

If you are still experiencing the problem, change the screen resolution. To do this, follow these steps:

1. Click Start, click Run, type desk.cpl, and then click OK.
2. Under Resolution, click the arrow and try another resolution, and then click OK.

Change the hardware acceleration setting

Windows XP

1. Click Start, click Run, type desk.cpl, and then click OK.
2. On the Settings tab, click Advanced.
3. Click the Troubleshoot tab.
4. Move the slider to the left to reduce the hardware acceleration, and then click OK two times.
5. When you are asked if you want to restart the computer, click Yes.

Windows Vista and Windows 7

1. Click Start, click Run, type desk.cpl, and then click OK.
2. Click Advanced Settings.
3. Click the Troubleshoot.
4. If your display driver allows changes, click Change Settings. Move the slider to the left to reduce the hardware acceleration, and then click OK two times.
5. When you are asked if you want to restart the computer, click Yes.

Obtain an updated video card

If the workarounds that are described in this section help resolve this problem, contact your computer manufacturer for updated video drivers. If you have already upgraded your video card, contact the video card's manufacturer.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Note

If you experience specific issues when you use Word, visit the Word help center to search for information about your issue.

Summary

This article describes how to troubleshoot problems that may occur when you start or use Microsoft Word. Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method.

Resolution

Verify or install the latest updates

You might have to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can frequently correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Microsoft Office updates, see Update Office and your computer with Microsoft Update.

For list of the latest Office updates, see Office Updates. If your issue is not resolved after you install the latest Windows and Office updates, go to method 2.

It's a good idea to make sure that your computer has the latest updates installed for Windows. Updates often fix software problems. Before you use any of the following methods, try first to install updates. After you install the updates, restart your computer, and then start Word.

Troubleshoot problems that occur when you start Word

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Method 1: Insert your document into another file

The final paragraph mark in a Word document contains information about the document. If the document is damaged, you may be able to retrieve the text of the document if you can omit this final paragraph mark.

To access a document but leave its final paragraph mark behind, follow these steps:

1. On the File menu, click New and then click Blank Document.
2. On the Insert tab, click Object in the Text group, and then click Text from File.
3. Select the file that you want to open and insert, and then click Insert.

Method 2: Start Word by using the /a switch

The /a switch is a troubleshooting tool that is used to determine where a problem may exist in Word. The /a switch prevents add-ins and global templates from being loaded automatically. The /a switch also locks the settings files to prevent it from being read or modified. To start Word by using the /a switch, follow these steps:

1. Type Run in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
2. In the **Run **dialog box, type winword /a, and then press Enter.

For more information about the /a switch, go to the following article in the Microsoft Knowledge Base:

826857 Description of the '/a' startup switch in Word

If the problem does not occur when you start Word by using the /a switch, try the next method to determine the source of the problem.

Method 3: Delete the Word Data registry subkey

Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, the program rebuilds the Word Data registry key by using the default settings.

Note When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the 'most recently used file' list on the File menu. Also, Word resets many settings that you customize in the Options dialog box.

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To delete the Word Data registry subkey, follow these steps:

1. Exit all Office programs.

2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. Locate the following registry subkey, as appropriate for the version of Word that you are using:

   Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordData

   Word 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordData

   Word 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordData

   Word 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordData

   Word 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordData

4. Click Data, and then click Export on the File menu.

5. Name the file Wddata.reg, and then save the file to the desktop.

6. On the Edit menu, click Delete, and then click Yes.

7. Exit Registry Editor.

8. Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Data registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Data registry subkey, and then try the next method.

Restore the original Word Data registry key

To restore the original Word Data registry subkey, follow these steps:

1. Exit all Office programs.
2. Double-click the Wddata.reg icon on the desktop.
3. Click Yes, and then click OK.
   If restoring the Word Data registry subkey doesn't work, go to the next procedure.

Method 4: Delete the Word Options registry key

The Word Options registry key stores options that you can set in Word. These settings are divided into default and optional groups. Default settings are created during the program setup. Optional settings are not created during setup. You can change both the default and optional settings in Word.

To delete the Word Options registry key, follow these steps:

1. Exit all Office programs.

2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. Locate the following registry subkey, as appropriate for the version of Word that you are running:

   Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordOptions

   Word 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordOptions

   Word 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordOptions

   Word 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordOptions

   Word 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordOptions

4. Click Options, and then click Export on the File menu.

5. Name the file Wddata.reg, and then save the file to the desktop.

6. On the Edit menu, click Delete, and then click Yes.

7. Exit Registry Editor.

8. Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Options registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Options registry key, and then try the next method.

To restore the original Word Options registry key

To restore the original Word Options registry key, follow these steps:

1. Exit all Office programs.
2. Double-click the Wdoptn.reg icon on the desktop.
3. Click Yes, and then click OK.

Method 5: Replace the Normal.dot or Normal.dotm global template file

You can prevent formatting, AutoText, and macros that are stored in the global template file from affecting the behavior of Word and any documents that you open. To do this, replace the global template file.

Important

This method includes renaming the global template file so that Word does not find it as expected when it restarts. This forces Word to re-create the global template file. By doing this, you save the original file in case you have to restore it. Be aware that when you rename the global template file, several settings are reset to their defaults, including custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you save the global template file and do not delete it.

Additional note In certain situations, you may have more than one global template file. For example, this occurs if multiple versions of Word are running on the same computer, or if several workstation installations exist on the same computer. In these situations, make sure that you rename each global template file so that it clearly reflects the appropriate Word installation.

To rename the global template file, follow these steps:

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1. Exit all Office programs.

2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

   Word 2016, Word 2013, Word 2010, or Word 2007

   Word 2003

4. At the command prompt, type exit, and then press Enter.

5. Start Word.

If Word starts correctly, you have resolved the problem. In this case, the problem is a damaged global template file. Now, you may have to change several settings to restore your favorite options.

Note

The old global template file may contain customizations that can't be easily re-created. These customizations may include styles, macros, and AutoText entries. In this case, you may be able to copy the customizations from the old global template file to the new global template file by using the Organizer. For more information about how to use the Organizer to copy macros and styles, press F1 in Word to open Microsoft Word Help, type rename macros in the Search box, and then click Search to view the topic.

If the problem is not resolved, restore the original global template file, and then go to the next section.

Restore the original global template file

To restore the original global template file, follow these steps:

1. Exit all Office programs.

2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

   Word 2016, Word 2013, Word 2010 and Word 2007

   Word 2003

4. Type exit, and then press Enter.

5. Start Word.

Method 6: Disable the Startup folder add-ins

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When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Conflicts or problems that affect an add-in can cause problems in Word. To determine whether an item in a Startup folder is causing the problem, temporarily disable the registry setting that points to these add-ins.

To do this, follow these steps:

1. Exit all Office programs.

2. Start Windows Explorer. Type windows ex in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

3. Type the following command in the address bar, as appropriate for the version of Word that you're running and its installation type, and then press Enter: Word 2016

   64-bit C2R installation:%programfiles%Microsoft Officerootoffice16Startup

   32-bit C2R installation:%programfiles% (x86)Microsoft Officerootoffice16Startup

   64-bit MSI installation:%programfiles%Microsoft Officeoffice16Startup

   32-bit MSI installation:%programfiles% (x86)Microsoft Officeoffice16Startup

   Word 2013

   64-bit C2R installation:%programfiles%Microsoft Officerootoffice15Startup

   32-bit C2R installation:%programfiles% (x86)Microsoft Officerootoffice15Startup

   64-bit MSI installation:%programfiles%Microsoft Officeoffice15Startup

   32-bit MSI installation:%programfiles% (x86)Microsoft Officeoffice15Startup

   Word 2010

   %programfiles%Microsoft OfficeOffice14Startup

   Word 2007

   %programfiles%Microsoft OfficeOffice12Startup

   Word 2003

   %programfiles%MicrosoftOfficeOffice11Startup

4. Right-click one of the files that is contained in the folder, and then click Rename.

5. After the file name, type .old, and then press Enter.

   Important

   Make a note of the original file name so that you can restore the file, if it is necessary.

6. Start Word.

7. If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update.

   If the problem is not resolved, rename the add-in by using its original name, and then repeat steps 3 through 6 for each file in the Startup folder.

8. If you can still reproduce the problem, type the following path in the address bar of Windows Explorer, and then click OK. For Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista

   %userprofile%AppDataRoamingMicrosoftWordStartup

   For Windows XP

   %userprofile%Application DataMicrosoftWordStartup

9. Repeat steps 3 through 6 for each file in this Startup folder.

If the problem is not resolved after you disable the Startup folder add-ins, go to the next method.

Method 7: Delete the COM add-ins registry keys

You can install COM add-ins in any location. Programs that interact with Word install COM add-ins. To determine whether a COM add-in is causing the problem, temporarily disable the COM add-ins by deleting the registry keys for the COM add-ins.

To delete the COM add-ins registry keys, follow these steps:

1. Exit all Office programs.
2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
3. Locate the following registry subkey: HKEY_CURRENT_USERSoftwareMicrosoftOfficeWordAddins
4. Click Addins, and then click Export on the File menu.
5. Name the file WdaddinHKCU.reg, and then save the file to the desktop.
6. On the Edit menu, click Delete, and then click Yes.
7. Locate the following registry subkey: HKEY_LOCAL_MACHINESoftwareMicrosoftOfficeWordAddins
8. Click Addins, and then on the File menu, click Export.
9. Name the file WdaddinHKLM.reg, and then save the file to the desktop.
10. On the Edit menu, click Delete, and then click Yes.
11. Exit Registry Editor.
12. Start Word.
    If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem.

Determine which COM add-in program is causing the problem

To determine which COM add-in program is causing the problem, follow these steps:

1. Exit all Office programs.

2. Double-click the Wdaddin.reg icon on your desktop.

3. Click Yes, and then click OK.

4. Use one of the following procedures, as appropriate for the version of Word that you are running:

   Word 2016, Word 2013, or Word 2010

   1. On the File menu, click Options.
   2. Click Add-Ins.
   3. In the Manage list, click COM Add-Ins, and then click Go.

   Note If an add-in is listed in the COM Add-Ins dialog box, clear the add-in check box. If more than one add-in is listed, clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.
   4. Click OK to close the COM Add-Ins dialog box.
   5. On the File menu, click Exit.

   Word 2007

   1. Click the Microsoft Office Button, and then click Word options.

   2. Click Add-ins.

   3. In the Manage list, click COM Add-ins, and then click Go.

      If an add-in is listed in the COM Add-Ins dialog box, click to clear the add-in check box. If more than one add-in is listed, click to clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.

   4. Click OK to close the COM Add-Ins dialog box.

   5. Click the Microsoft Office Button, and then click Exit Word.

   6. On the File menu, click Exit.

5. Start Word.
   If the problem is resolved when you start Word, you have determined which COM add-in is causing the problem. If you must have the features that the add-in provides, you must determine which add-in includes those features so that you can contact the vendor for an update.

If the problem is not resolved when you start Word, repeat steps 4 and 5 for each COM add-in that's listed until you determine which add-in is causing the problem.

To restore the COM add-ins, repeat step 4, but select the check box for each COM add-in that you want to restore.

Method 8: Change the default printer

To change the default printer, follow these steps:

1. Exit all Office programs.
2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
3. Right-click Microsoft XPS Document Writer, and then click Set as default printer.
4. Start Word.
   If the problem is resolved after you start Word, you have determined that the printer is causing the problem. If this is the case, contact the vendor to see whether there is an update for the printer driver.

Microsoft Support options

If you can't resolve this problem, you can use Microsoft Support to search the Microsoft Knowledge Base and other technical resources for answers. You can also customize the site to control your search. To start your search, go to the Microsoft Support website.

Additional resources

Download Microsoft Word For Mac

If you experience specific issues when you use Word, go to the following websites to search for specific information about your program version: