10.04.2020

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Office 2011 for Mac is full of useful features, including the autorecovery tool in Excel. Although crashes in Excel for Mac 2011 are extremely rare, it doesn’t hurt to make sure Excel 2011 is backing up your changes as you work. The following sections show you what to do to ensure Excel is making backups and how to retrieve the backup if you need to.

Setting up AutoRecover in Excel for Mac 2011

2020-4-1  If your power goes out or your computer malfunctions when working on an Word for Mac 2011 document, all you have to do is open the application again. Word 2011 for Mac looks for and opens any AutoRecover files for the document(s) that you were working on when an unexpected crash occurred. Your document opens.

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Take a moment to make sure your preferences automatically save an emergency backup file of your work. Before you do that, remember that AutoRecover is not a substitute for saving your files often! To set up AutoRecover, follow these steps:

  1. Choose Excel→Preferences from the menu bar.

  2. In the Sharing and Privacy section, select Save.

  3. Select the Save AutoRecover Information After This Number of Minutes check box.

  4. Enter the number of minutes that you want between AutoRecover file saves, or use the increase/decrease control.

  5. Click OK.

    After you turn on AutoRecover, Excel saves your work at the specified interval so that you can recover in the event that the system or Excel crashes.

Retrieving an AutoRecover file in Excel for Mac 2011

2020-4-2  After you turn on AutoRecover, Excel saves your work at the specified interval so that you can recover in the event that the system or Excel crashes. Retrieving an AutoRecover file in Excel for Mac 2011. If your computer or Excel crashes, you can recover your work up to the most recent AutoRecover save, but only if you turned on AutoRecover saves. Sep 11, 2012 AutoRecover is a feature provided strictly as a tool to help avoid the loss of data in the event of a critical failure of the software or the system e.g., power failure, crash. AutoRecover is NOT auto-save. Under no circumstances does it automatically update the actual Excel file to which it pertains.

As of September 25, 2017, macOS 10.13 High Sierra is publicly available for all Mac users to install. Office 2016 for Mac is fully supported on High Sierra. For the best experience, we recommend you update Office to version 15.38 or later. For updates regarding macOS 10.14 Mojave, see Microsoft Office support for macOS 10.14 Mojave. 2020-3-31  The AutoRecover feature is not a substitute for saving your files. We do not provide any utilities to recover deleted documents. However, some third-party utilities to recover deleted documents might be available on the Internet. For more information about AutoRecover, see the following articles in the Microsoft Knowledge Base: What is AutoSave? Closing recovered files. If you click Close without reviewing all recovered files, you'll see an option to view them again later. The next time you open the application you'll have the option to save or remove those autorecover files. Yes, I want to view these files later (safest option)- Select this option if you are not sure whether you need the data in the recovered versions of the files. Question Info. Go to WordPreference (or press ⌘,)Personal SettingsFile Locations. Either double click on “ Autorecover files ” or single click and then click on “ Modify ”. Pick a folder and then hit “ Open ”. Check whether the message still pops up when you open the document.

If your computer or Excel crashes, you can recover your work up to the most recent AutoRecover save, but only if you turned on AutoRecover saves. Take these steps to restore any workbooks that were open at the time of the crash:

  1. Click the Excel Dock icon.

    Excel presents any documents that you’re working on that have been saved at least once. Recovered documents have (Recovered) in the title bar.

  2. To keep the recovered version, choose File→Save As.

    The Save As dialog appears. Take one of the following actions:

    • To replace the existing file with the recovered version:Navigate to the file or use Spotlight to locate the existing file. Then, click the filename to change the recovered file’s name to the existing filename. Click Save to overwrite the existing file.

    • To save the recovered file without overwriting the original: Select a location to save the recovered file and enter a name for the file in the text box. Then click Save.

To discard a recovered workbook, click the red Close button to close the workbook. When prompted, don’t save changes.

To permanently remove AutoRecover files from your computer, follow these steps:

  1. Quit all open Office applications.

  2. In Finder, press Command-F.

  3. Enter AutoRecover in the text box.

  4. Select all AutoRecover files.

  5. Drag the files to the Trash.

  6. Empty the Trash.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

If you're looking for recent Word document recovery info, see:

  • Recover your Office files (For versions through Office 2019)

For more on earlier versions of Word, see:

Resolution

To fix this problem, use the following methods in the order in which they're presented, as appropriate for your situation.

Method 1: Search for the original document

To do this, follow these steps, as appropriate for the version of Windows that you're running.

Windows 10 and Windows 7

  1. Select Start, type the document name in the Start Search box (.doc or .docx), and then press Enter. If the File list contains the document, double-click the document to open it in Word.
  2. If the File list does not contain the file, go to Method 2.

Method 2: Search for Word backup files

Word backup file names end with the .wbk extension. If the Always create backup copy option is selected, there may be a backup copy of the file.

Note

To locate this option:

  • Word for Office 365, Word 2019, Word 2016, and Word 2013:Select File, then Options, and then Advanced. Scroll down to the Save section and select Always create backup copy.
  • Word 2010:Select File, then Options. In the Save tab, select Always create backup copy.

To find the backup copy of the file, follow these steps:

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  1. Locate the folder in which you last saved the missing file.
  2. Search for files that have the .wbk file name extension.

If there's no .wbk file in the original folder, search the computer for any .wbk files. To do this, follow these steps:

Windows 10 and Windows 7

  1. Select Start, type *.wbk in the Start Search box, and then press Enter.
  2. If the File list contains the backup file, repeat the steps in step 2 ('Search for files that have the .wbk file name extension') to open the file. If the File list does not contain the backup file, go to Method 3.

If you find any files that have the name 'Backup of' followed by the name of the missing file, use one of the following procedures, as appropriate for the version of Word that you're running.

Word for Office 365, Word 2019, Word 2016, and Word 2013

  1. On the File menu, select Open, and then Browse. (In some versions, select Computer and then Browse.)
  2. In the Files of type list (All Word Documents), select All Files.
  3. Select the backup file that you found, and then select Open.

Word 2010

Document Recovery

  1. On the File menu, select Open.
  2. In the Files of type list (All Word documents), select All Files.
  3. Select the backup file that you found, and then select Open.

Method 3: Search for AutoRecover files

AutoRecover file names end with the .asd extension. By default, Word searches for AutoRecover files every time that it starts, and then it displays all that it finds in the Document Recovery task pane.

  1. Use Word to automatically find the AutoRecover files. To do this, follow these steps:

    1. Right-click the taskbar, and then select Task Manager.

    2. On the Processes tab, select any instance of Winword.exe or Microsoft Word, and then select End Task or End Process. Repeat this step until you have exited all instances of Winword.exe and Word.

    3. Close the Windows Task Manager dialog box, and then start Word.

      If Word finds the AutoRecover file, the Document Recovery task pane opens on the left side of the screen, and the missing document is listed as 'document name [Original]' or as 'document name [Recovered].' If this occurs, double-click the file in the Document Recovery pane, select Save As on the File menu, and then save the document as a .docx file. Manually change the extension to .docx, if necessary, by right-clicking the file and selecting Rename.

  2. If the Recovery pane does not open, manually search for AutoRecover files. To do this, use one of the following procedures, as appropriate for the version of Word that you're running.

    Word for Office 365, Word 2019, Word 2016, and Word 2013

    1. On the File menu, select Open, and then Browse.
    2. If you don't see your document listed, select Recover Unsaved Documents.

    Word 2010

    1. On the File menu, select Recent.
    2. If you don't see your document listed, select Recover Unsaved Documents.
  3. If you can't locate an AutoRecover file in the location that is identified in the Folder name list, search your whole drive for any .asd files. To do this, follow these steps:

    Windows 10 and Windows 7

    1. Select Start, type .asd in the Start Search box, and then press Enter.
    2. If the File list does not contain AutoRecover files, go to Method 4.

    If you find any files that have the .asd extension, use one of the following procedures, as appropriate for the version of Word that you're running:

    Word 2019, Word 2016, or Word 2013

    1. On the File menu, select Open, and then Browse. (In some versions, select **Computer **and then Browse.)
    2. In the Files of type list (All Word Documents), select All Files.
    3. Select the .asd file that you found, and then select Open.

    Word 2010

    1. On the File menu, select Open.
    2. In the Files of type list (All Word Documents), select All Files.
    3. Select the .asd file that you found, and then select Open.

Note

If you find an AutoRecover file in the Recovery pane that does not open correctly, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to open damaged files.

Method 4: Search for temporary files

Temporary file names end with the .tmp extension. To find these files, use one of the following procedure.

Windows 10 and Windows 7

  1. Select Start, type .tmp in the Start Search box, and then press Enter.
  2. On the Show only toolbar, select Other.
  3. Scroll through the files and search for files that match the last few dates and times that you edited the document. If you find the document that you're looking for, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to recover information from the file.

Method 5: Search for '~' files

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Some temporary file names start with the tilde (~) character. To find these files, follow these steps:

Windows 10 and Windows 7

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  1. Select Start, type ~ in the Start Search box.

  2. Select See more results.

    Scroll through the files, and look for any that may match the last few dates and times that you edited the document. If you find the document that you're looking for, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to recover information from the file.

For information about how Word creates and uses temporary files, see Description of how Word creates temporary files.

Method 6: How to troubleshoot damaged documents

For information about how to troubleshoot damaged Word documents, see the following articles in the Microsoft Knowledge Base:

More information

You can lose a Word document in certain situations. For example, the document may be lost if an error occurs that forces Word to close, if you experience a power interruption while editing, or if you close the document without saving your changes.

Note

The whole document may be lost if you have not recently saved the document. If you have saved your document, you may lose only the changes that you made since the last save. Be aware that some lost documents may not be recoverable.

The AutoRecover feature in Word performs an emergency backup of open documents when an error occurs. Some errors can interfere with the AutoRecover functionality. The AutoRecover feature is not a substitute for saving your files.

We do not provide any utilities to recover deleted documents. However, some third-party utilities to recover deleted documents might be available on the Internet.

For more information about AutoRecover, see the following articles in the Microsoft Knowledge Base:

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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.