10.04.2020

Microsoft Word Won't Respond On Mac

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When you try to open a PowerPoint for Mac presentation or application it either hangs with spinning wheel or does not open at all. Check to ensure the Hard Drive icon has a name to it. The name should not be all numbers but can have numbers in it. Microsoft Word is a software application that allows you to perform the word processing. You may use MS Word to create documents such as letters, resumes, invitations, term papers, novels and much more! MS Word is noted as the most stable text editor with hundreds of handy features.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you try to start Microsoft Excel for Mac, you receive the following error message:

Microsoft Word Won't Respond On Mac

Microsoft Excel has encountered a problem and needs to close. We are sorry for the inconvenience.

Cause

This error may occur if one of the following conditions is true:

  • The Excel preferences are corrupted.
  • Programs that are running in the background are interfering with Excel for Mac.
  • Application files are corrupted.
  • A user account profile is corrupted.

Resolution

To resolve this issue, try the following methods, in order, until the issue is resolved.

Method 1

Step 1: Quit all programs

You must quit all programs before you continue. To quit an application, select the application on the toolbar (top), and then select Quit. If you cannot quit an application or do not know how, hold down the Command and Option keys, and then press Esc on your keyboard. Select the application in the 'Force Quit Application' window, and then select Force Quit. Click Force Quit to quit the application.

When you are finished, click the red button in the upper-left corner and go to step 2.

Step 2: Remove your Excel preferences

  1. Quit all Microsoft Office for Mac applications.

  2. On the Go menu, click Home.

  3. Open Library. Note The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open Preferences.

  5. Drag com.microsoft.Excel.plist to the desktop. If you cannot locate the file, Excel is using the default preferences. Go to step 7.

  6. Open Excel, and check whether the problem still occurs. If the problem still occurs, quit Excel, restore the file to its original location, and go to the next step. If the problem is resolved, drag com.microsoft.Excel.plist to the Trash.

  7. Quit all Office for Mac applications.

  8. On the Go menu, click Home.

  9. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  10. Open Preferences.

  11. Open Microsoft, and then drag com.microsoft.Excel.prefs.plist to the desktop. If you cannot locate the file, Excel is using the default preferences. Go to step 13.

  12. Open Excel, and check whether the problem still occurs. If the problem still occurs, quit Excel, restore the file to its original location, and go to Method 2. If the problem is resolved, drag com.microsoft.Excel,prefs.plist to the Trash.

Method 2

Use the 'Repair Disk Permissions' option

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:

  1. On the Go menu, click Utilities.
  2. Start the Disk Utility program.
  3. Click the primary hard disk drive for your computer.
  4. Click the First Aid tab.
  5. Click Repair Disk Permissions.

Note

The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Open Excel and check if the issue is resolved. If it is not, continue to Method 3.

Method 3

Create and use a new user account

To create a new user account, use the following procedure.

Note

You many have to reinstall Office if you log on with a new account.

  1. Click the Apple icon, and then click System Preferences.

  2. Click Accounts.

  3. Click the plus sign ('+') in the lower-left corner to open the new account window.

    Note

    If you are not the Administrator of the computer, click Click the lock to make changes. Log on by using your Administrator user name and password, and then click OK.

  4. Type the word Test for the user name, and leave the password box blank. Click Create Account. When you receive a warning, click OK.

  5. Click to select Allow User to Administer this computer. (If this option is not available, just go to the next step).

  6. Click the Apple icon, and then click Log Out name.

  7. Log on with your Test account.

Open Excel and check if the issue is resolved. If you can save when you use a new user account, contact Apple support to troubleshoot your existing account. If you do not want to keep your existing account, you can rename the 'Test' account that you create in the following procedure, and continue to use that account. If it is not, continue to Method 4.

Method 4

Remove and then reinstall Office

For information about how to remove and then reinstall Office, see the following article:

Third-party disclaimer information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Mar 31,2020 • Filed to: Mac Recovery • Proven solutions

“How to open Word on Mac? I have some important Word documents saved on my Mac, but every time I try to open them, the application crashes!”

This is a recent query posted on a forum by a concerned user about MS Word on Mac. Since MS Office is a third-party application on Mac, a lot of users struggle with it. For instance, some people say that Microsoft Word won’t open on Mac, even after numerous efforts. Chances are that there could be a problem with the software itself or your Mac as well. The good news is that you can learn how to open Word on Mac and fix this issue by following some simple steps. In this guide, we will help you resolve the Word won’t open on Mac query like a pro.

Part 1: How to Open Microsoft Word on Mac?

There are times when users are not able to understand how to open Microsoft Word on Mac. Needless to say, before you proceed, make sure that MS Word is already installed on your Mac and is running smoothly. You can just look for the Word application on your Mac and launch it without any trouble. Here’s how to open Word on Mac seamlessly.

Step 1 The easiest way to open Word on Mac is by using the Spotlight search. Simply click on the search icon on the top-right corner of the screen.

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Step 2 You can either look for the MS Word application or type the name of the document that you wish to open. Click on the searched results to launch it.

Step 3 Subsequently, you can also view the installed Applications by visiting Mac’s System Preferences. Also, you can just press Command + Shift + A to open the Applications tab.

Step 4 Scroll down to view all the MS Office applications installed on your Mac. Look for MS Word and double-click it to launch the application.

Part 2: Why Microsoft Word Won't Open on Mac?

Before we learn ways to fix Word won’t open on Mac, it is important to know what could have caused the issue in the first place. Here are some of the common reasons why Word won’t open on Mac:

  • There might be some issue with MS Word or the Office application.

  • The installer could have been corrupt, leading to a malfunction application installation.

  • If you are running an outdated version of MS Word on a new macOS, then you can encounter this issue.

  • The storage unit where MS Word was installed could have been corrupt as well.

  • A system setting could be blocking the Word application in the background.

  • The MS Word document that you are trying to open could have been corrupt.

  • A change in Word Preferences or app settings can also lead to the malfunction of the utility tool.

Part 3: What to Do When Word Files Won't Open on Mac?

As you can see, there could be different reasons for Word files not opening on Mac. Thankfully, you can easily fix this issue by following some thoughtful troubleshooting tips. Here’s how you can also resolve the Microsoft Word not opening on Mac problem.

Solution 1: Run 'Disk Utility' to Repair

Disk Utility is the native feature of macOS that can help us repair a disk (system storage or external devices). You can access it via Mac’s Applications or by booting your system in the recovery mode. Therefore, if your Mac is functioning seamlessly, then you can take the assistance of Disk Utility in no time. This will scan your Mac’s storage and make sure that it won’t lead to any MS Word issue.

Step 1 Firstly, go to your Mac’s Finder and visit Applications > Utilities. From the list of the available Utility tools, select “Disk Utility” and open it.

Step 2 This will launch the Disk Utility application on Mac. On the left panel, you can see the available drives and partitions. Simply select the drive where MS Word is installed.

Step 3 You will get its details on the right and numerous other options. From its toolbar, click on the “First Aid” button.

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Microsoft Word Mac Not Responding

Step 4 A pop-up window will ask you to confirm your choice. Click on the “Run” button and wait for a while as Mac would repair its storage.

Solution 2: Remove Word Preferences

Chances are that there could be a problem with the MS Word application installed on your Mac as well. For instance, the default template or Word preferences could clash with its functioning. In this case, you can just remove the Word Preferences and try to fix the Word won’t open on Mac issue instantly.

Step 1 To start with, select the Word icon on the desktop or open the application. Go to the Finder menu and click on Word > Preferences.

Step 2 This will launch the Word Preferences window on the screen. Click on the “File Locations” option to continue.

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Step 3 Now, you can see different file types with their location. Click on the “User Templates” option and choose to reset it.

Step 4 If you want to delete it entirely, then click on the “Modify” button instead. Look for the “Normal” file, cut it, and paste it somewhere else (or just delete it from the location).

Solution 3: Try 'Open and Repair'

The above-listed solutions would work if there is an issue with Mac’s storage or the Word application itself. Though, the reason why won’t Word open on Mac could be something else as well. For instance, the Word document that you are trying to open could have been corrupt. To repair a corrupted Word document, you can take the assistance of the application’s native feature. Here’s how to open Word on Mac and repair a faulty document.

Step 1 If the MS Word application is already not opened, then do the same by clicking on its icon.

Step 2 After the application is launched, go to its main menu and click on File > Open to proceed.

Step 3 As a browser window will launch, simply go to the location where the faulty Word document is stored and select it.

Step 4 Instead of clicking on the “Open” button, click on the dropdown icon and choose to “Open and Repair” the file.

Wait for a while as Word will try to automatically repair the document and would extract its saved content.

Part 4: How to Recover Lost Word Documents on Mac?

By following the discussed solutions, you would be able to fix issues like Word won’t open on Mac. Though, if you have lost some of your documents or have deleted them accidentally, then consider using Recoverit (IS) for Mac. It is a dedicated data recovery tool that can get back all kinds of lost or deleted documents on your Mac. This includes all sorts of Word, Excel, PDF, PowerPoint, and numerous other file types.

Recoverit (IS) for Mac

A Life Saver to Solve Your Data Loss Problems!

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  • The tool is extremely easy to use and features one of the highest data recovery rates in the market.
  • It can recover data lost under different scenarios like accidentally deleted documents, corrupt Word files, lost partition, corrupt storage, etc.
  • You can also recover data from an external source like SD card, USB drive, hard drive, and so on.
  • The application can perform different kinds of scans on any source – quick or deep. You can perform the needed scan as per your requirements.
  • Apart from Word documents, it can also recover your photos, videos, audios, compressed files, and all kinds of data.
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Even with no prior technical knowledge, you can take the assistance of Recoverit (IS) and get back your lost files on your Mac. To do it, follow these basic steps:

Step 1 Download and install

Download and install the Recoverit (IS) program on your Mac computer.

Step 2 Pick a location to scan

In order to proceed, you can just choose a location to scan for lost Word documents. It can be the internal Mac storage or any other external device.

Step 3 Restore your data

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This will make the application look for any lost or deleted Word file on the selected location. You can just wait for a while for the process to be completed.

In the end, users can just preview the recovered data on the application and select the Word documents to save. Click on the “Recover” button and save them to any location of your choice.

Bonus Tips: How to Avoid Word File Corruption on Mac

A lot of times, a Word file becomes inaccessible or corrupt on Mac as well. If you don’t want to go through unwanted issues like Word won’t open on Mac, then consider following these preventive measures:

  • Always keep a backup of your important Word files so that you won’t lose them unexpectedly.

  • Keep the Word application updated to make sure it won’t suffer from any compatibility issue.

  • Avoid changing the extension of the documents forcefully.

  • Don’t open Word documents with other third-party tools that can corrupt them.

  • Keep the Mac storage clean and not cluttered to ensure its safety.

  • Only use an authentic copy of MS Word from its official website. If you are using a pirated version, then it might corrupt your documents.

  • Don’t close your Mac unexpectedly when the Word document is still being processed in the background.

There you go! After reading this guide, you would be able to fix issues like Microsoft Word won’t open on Mac for sure. We have come up with three working solutions on Word won’t open on Mac problems and have provided a stepwise solution on how to open Word on Mac. Apart from that, you can take the assistance of Recoverit (IS) to get back lost Word documents in no time. It is a highly secure and reliable application that can help you in more ways than you can imagine. Give it a try and never lose your important Word documents on Mac again.