09.04.2020

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Another potential solution to avoid conflict when adapters are shared is to use the Microsoft Deployment Toolkit (MDT) to perform deployment to Surface devices. MDT does not use the MAC address to identify individual computers and thus is not subject to this limitation.

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This article provides guidance and answers to help you perform a network deployment to Surface devices including Surface Pro 3 and later.

Network deployment to Surface devices can pose some unique challenges for system administrators. Due to the lack of a native wired Ethernet adapter, administrators must provide connectivity through a removable Ethernet adapter.

Select an Ethernet adapter for Surface devices

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Before you can address the concerns of how you will boot to your deployment environment or how devices will be recognized by your deployment solution, you have to use a wired network adapter.

The primary concern when selecting an Ethernet adapter is how that adapter will boot your Surface device from the network. If you are pre-staging clients with Windows Deployment Services (WDS) or if you are using Microsoft Endpoint Configuration Manager, you may also want to consider whether the removable Ethernet adapters will be dedicated to a specific Surface device or shared among multiple devices. See the Manage MAC addresses with removable Ethernet adapters section of this article for more information on potential conflicts with shared adapters.

Booting from the network (PXE boot) is only supported when you use an Ethernet adapter or docking station from Microsoft. To boot from the network, the chipset in the Ethernet adapter or dock must be detected and configured as a boot device in the firmware of the Surface device. Microsoft Ethernet adapters, such as the Surface Ethernet Adapter and the Surface Dock use a chipset that is compatible with the Surface firmware.

The following Ethernet devices are supported for network boot with Surface devices:

  • Surface USB-C to Ethernet and USB 3.0 Adapter

  • Surface USB 3.0 to Gigabit Ethernet Adapter

  • Surface Dock

  • Surface 3 Docking Station

  • Surface Pro 3 Docking Station

  • Docking Station for Surface Pro and Surface Pro 2

Third-party Ethernet adapters are also supported for network deployment, although they do not support PXE boot. To use a third-party Ethernet adapter, you must load the drivers into the deployment boot image and you must launch that boot image from a separate storage device, such as a USB stick.

Boot Surface devices from the network

To boot from the network or a connected USB stick, you must instruct the Surface device to boot from an alternate boot device. You can alter the boot order in the system firmware to prioritize USB boot devices, or you can instruct it to boot from an alternate boot device during the boot up process.

To boot a Surface device from an alternative boot device, follow these steps:

  1. Ensure the Surface device is powered off.
  2. Press and hold the Volume Down button.
  3. Press and release the Power button.
  4. After the system begins to boot from the USB stick or Ethernet adapter, release the Volume Down button.

Note

In addition to an Ethernet adapter, a keyboard must also be connected to the Surface device to enter the preinstallation environment and navigate the deployment wizard.

For Windows 10, version 1511 and later – including the Windows Assessment and Deployment Kit (Windows ADK) for Windows 10, version 1511 – the drivers for Microsoft Surface Ethernet Adapters are present by default. If you are using a deployment solution that uses Windows Preinstallation Environment (WinPE), like the Microsoft Deployment Toolkit, and booting from the network with PXE, ensure that your deployment solution is using the latest version of the Windows ADK.

Manage MAC addresses with removable Ethernet adapters

Another consideration for administrators performing Windows deployment over the network is how you will identify computers when you use the same Ethernet adapter to deploy to more than one computer. A common identifier used by deployment technologies is the Media Access Control (MAC) address that is associated with each Ethernet adapter. However, when you use the same Ethernet adapter to deploy to multiple computers, you cannot use a deployment technology that inspects MAC addresses because there is no way to differentiate the MAC address of the removable adapter when used on the different computers.

The simplest solution to avoid MAC address conflicts is to provide a dedicated removable Ethernet adapter for each Surface device. This can make sense in many scenarios where the Ethernet adapter or the additional functionality of the docking station will be used regularly. However, not all scenarios call for the additional connectivity of a docking station or support for wired networks.

Another potential solution to avoid conflict when adapters are shared is to use the Microsoft Deployment Toolkit (MDT) to perform deployment to Surface devices. MDT does not use the MAC address to identify individual computers and thus is not subject to this limitation. However, MDT does use Windows Deployment Services to provide PXE boot functionality, and is subject to the limitations regarding pre-staged clients which is covered later in this section.

When you use a shared adapter for deployment, the solution for affected deployment technologies is to use another means to identify unique systems. For Configuration Manager and WDS, both of which can be affected by this issue, the solution is to use the System Universal Unique Identifier (System UUID) that is embedded in the computer firmware by the computer manufacturer. For Surface devices, you can see this entry in the computer firmware under Device Information.

To access the firmware of a Surface device, follow these steps:

  1. Ensure the Surface device is powered off.
  2. Press and hold the Volume Up button.
  3. Press and release the Power button.
  4. After the device begins to boot, release the Volume Up button.

When deploying with WDS, the MAC address is only used to identify a computer when the deployment server is configured to respond only to known, pre-staged clients. When pre-staging a client, an administrator creates a computer account in Active Directory and defines that computer by the MAC address or the System UUID. To avoid the identity conflicts caused by shared Ethernet adapters, you should use System UUID to define pre-staged clients. Alternatively, you can configure WDS to respond to unknown clients that do not require definition by either MAC address or System UUID by selecting the Respond to all client computers (known and unknown) option on the PXE Response tab in Windows Deployment Server Properties.

The potential for conflicts with shared Ethernet adapters is much higher with Configuration Manager. Where WDS only uses MAC addresses to define individual systems when configured to do so, Configuration Manager uses the MAC address to define individual systems whenever performing a deployment to new or unknown computers. This can result in improperly configured devices or even the inability to deploy more than one system with a shared Ethernet adapter. There are several potential solutions for this situation that are described in detail in the How to Use The Same External Ethernet Adapter For Multiple SCCM OSD blog post on the Ask Premier Field Engineering (PFE) Platforms TechNet blog.

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Fundamentally, management and deployment of Surface devices with Microsoft Endpoint Configuration Manager is the same as the management and deployment of any other PC. Like any other PC, a deployment to Surface devices includes importing drivers, importing a Windows image, preparing a deployment task sequence, and then deploying the task sequence to a collection. After deployment, Surface devices are like any other Windows client; to publish apps, settings, and policies, you use the same process as you would use for any other device.

You can find more information about how to use Configuration Manager to deploy and manage devices in the Documentation for Microsoft Endpoint Configuration Manager.

Although the deployment and management of Surface devices is fundamentally the same as any other PC, there are some scenarios that may require additional considerations or steps. This article provides descriptions and guidance for these scenarios. The solutions documented in this article may apply to other devices and manufacturers as well.

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Note

For management of Surface devices it is recommended that you use the Current Branch of Microsoft Endpoint Configuration Manager.

Updating Surface device drivers and firmware

For devices that recieve updates through Windows Update, drivers for Surface components (and even firmware updates) are applied automatically as part of the Windows Update process. For devices with managed updates, such as those updated through Windows Server Update Services (WSUS) or Configuration Manager, see Manage Surface driver and firmware updates.

Note

Surface device drivers and firmware are signed with SHA-256, which is not natively supported by Windows Server 2008 R2. A workaround is available for Configuration Manager environments running on Windows Server 2008 R2. For more information, see Can't import drivers into Microsoft Endpoint Configuration Manager (KB3025419).

Surface Ethernet adapters and Configuration Manager deployment

The default mechanism that Configuration Manager uses to identify devices during deployment is the Media Access Control (MAC) address. Because the MAC address is associated with the Ethernet controller, an Ethernet adapter shared among multiple devices will cause Configuration Manager to identify each of the devices as only a single device. This can cause a Configuration Manager deployment of Windows to not be applied to intended devices.

To ensure that Surface devices using the same Ethernet adapter are identified as unique devices during deployment, you can instruct Configuration Manager to identify devices using another method. This other method could be the MAC address of the wireless network adapter or the System Universal Unique Identifier (System UUID). You can specify that Configuration Manager use other identification methods with the following options:

Microsoft Surface Go Mac Address And Password

  • Add an exclusion for the MAC addresses of Surface Ethernet adapters, which forces Configuration Manager to overlook the MAC address in preference of the System UUID, as documented in the Reusing the same NIC for multiple PXE initiated deployments in SMicrosoft Endpoint Configuration Manager OSD blog post.

  • Prestage devices by System UUID as documented in the Reusing the same NIC for multiple PXE initiated deployments in Microsoft Endpoint Configuration Manager OSD blog post.

  • Use a script to identify a newly deployed Surface device by the MAC address of its wireless adapter, as documented in the How to Use The Same External Ethernet Adapter For Multiple SCCM OSD blog post.

Another consideration for the Surface Ethernet adapter during deployments with Configuration Manager is the driver for the Ethernet controller. Beginning in Windows 10, version 1511, the driver for the Surface Ethernet adapter is included by default in Windows. For organizations that want to deploy the latest version of Windows 10 and use the latest version of WinPE, use of the Surface Ethernet adapter requires no additional actions.

For versions of Windows prior to Windows 10, version 1511 (including Windows 10 RTM and Windows 8.1), you may still need to install the Surface Ethernet adapter driver and include the driver in your WinPE boot media. With its inclusion in Windows 10, the driver is no longer available for download from the Microsoft Download Center. To download the Surface Ethernet adapter driver, download it from the Microsoft Update Catalog as documented in the Surface Ethernet Drivers blog post from the Ask The Core Team blog.

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Deploy Surface app with Configuration Manager

With the release of Microsoft Store for Business, Surface app is no longer available as a driver and firmware download. Organizations that want to deploy Surface app to managed Surface devices or during deployment with the use of Configuration Manager, must acquire Surface app through Microsoft Store for Business and then deploy Surface app with PowerShell. You can find the PowerShell commands for deployment of Surface app, instructions to download Surface app, and prerequisite frameworks from Microsoft Store for Business in the Deploy Surface app with Microsoft Store for Business article in the TechNet Library.

Use prestaged media with Surface clients

If your organization uses prestaged media to pre-load deployment resources on to machines prior to deployment with Configuration Manager, the nature of Surface devices as UEFI devices may require you to take additional steps. Specifically, a native UEFI environment requires that you create multiple partitions on the boot disk of the system. If you are following along with the documentation for prestaged media, the instructions provide for only single partition boot disks and therefore will fail when applied to Surface devices.

Instructions for applying prestaged media to UEFI devices, such as Surface devices, can be found in the How to apply Task Sequence Prestaged Media on multi-partitioned disks for BIOS or UEFI PCs in Microsoft Endpoint Configuration Manager blog post.

Licensing conflicts with OEM Activation 3.0

Surface devices come preinstalled with a licensed copy of Windows. For example, Surface Pro 4 is preinstalled with Windows 10 Professional. The license key for this preinstalled copy of Windows is embedded in the firmware of the device with OEM Activation 3.0 (OA 3.0). When you run Windows installation media on a device with an OA 3.0 key, Windows setup automatically reads the license key and uses it to install and activate Windows. In most situations, this simplifies the reinstallation of Windows, because the user does not have to find or enter a license key.

When you reimage a device by using Windows Enterprise, this embedded license key does not cause a conflict. This is because the installation media for Windows Enterprise is configured to install only an Enterprise edition of Windows and therefore is incompatible with the license key embedded in the system firmware. If a product key is not specified (such as when you intend to activate with Key Management Services [KMS] or Active Directory Based Activation), a Generic Volume License Key (GVLK) is used until Windows is activated by one of those technologies.

However, issues may arise when organizations intend to use versions of Windows that are compatible with the firmware embedded key. For example, an organization that wants to install Windows 10 Professional on a Surface 3 device that originally shipped with Windows 10 Home edition may encounter difficulty when Windows setup automatically reads the Home edition key during installation and installs as Home edition rather than Professional. To avoid this conflict, you can use the Ei.cfg or Pid.txt file to explicitly instruct Windows setup to prompt for a product key, or you can enter a specific product key in the deployment task sequence. For more information, see Windows Setup Edition Configuration and Product ID Files. If you do not have a specific key, you can use the default product keys for Windows, which you can find in Customize and deploy a Windows 10 operating system on the Device Partner Center.

Apply an asset tag during deployment

Surface Studio, Surface Book, Surface Pro 4, Surface Pro 3, and Surface 3 devices all support the application of an asset tag in UEFI. This asset tag can be used to identify the device from UEFI even if the operating system fails, and it can also be queried from within the operating system. To read more about the Surface Asset Tag function, see the Asset Tag Tool for Surface Pro 3 blog post.

To apply an asset tag using the Surface Asset Tag CLI Utility during a Configuration Manager deployment task sequence, use the script and instructions found in the Set Surface Asset Tag During a Configuration Manager Task Sequence blog post.

Configure push-button reset

When you deploy Windows to a Surface device, the push-button reset functionality of Windows is configured by default to revert the system back to a state where the environment is not yet configured. When the reset function is used, the system discards any installed applications and settings. Although in some situations it can be beneficial to restore the system to a state without applications and settings, in a professional environment this effectively renders the system unusable to the end user.

Push-button reset can be configured, however, to restore the system configuration to a state where it is ready for use by the end user. Follow the process outlined in Deploy push-button reset features to customize the push-button reset experience for your devices.