08.04.2020

Microsoft Office Doesn T Allow Editing On A Mac


Topics Map > Features and Functionality > Client Capabilities > Desktop

. Editing available only on screen sizes up to 10.1 inches. Some qualifying plans and all non-qualifying plans have a screen size limit of 10.1 inches for editing in the Office mobile apps. For example, if you're using an iPad Pro with a 12.9 inch screen, you must have a qualifying Office 365 plan with access to the desktop apps to edit files.

If you are unable to sign into Microsoft Office (or Outlook repeatedly prompts you for login, does not show any data, edit a Word/Excel/PowerPoint data file, or receive encrypted connection error) it may be due to a NetID password change, a NetID change, or corrupted account credentials. Follow some common solutions to this issue below.

Microsoft Office Does Not Allow Editing On A Mac

Possible solutions

  • Option 1 - Update your software to the latest version
    • Windows OS
      Run Windows Update and install the latest updates.
      Windows Office
      Follow steps to update Office.
      Mac OS
      Run Office Updates.

  • Option 2 - Your account was compromised and you are blocked from connecting
    • Review your client protocols. If your client protocols are disabled, contact the DoIT Help Desk.

Fix: Account Doesn’t Allow Editing on a Mac If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. Reactivating Office 365 Microsoft Office, Mac If your Office 365 applications are read only (do not allow editing or creating), you may need to reactivate by signing in.Active student or active west-campus employee status required. Nov 16, 2019 Method 2: Uninstall and Reinstall Office 365. If you receive the ‘ Account Doesn’t Allow Editing on a Mac ’ message even after having the correct license, then the software seems to be corrupted. Thus, you must uninstall and reinstall Office 365 again on your system. Go to ‘Finder’ and look for ‘Applications.’. When Microsoft Teams is installed to Program Files using installation scripts rather than to the default location, the client doesn't auto-update when new versions are available. Be sure to install the application in the default location: user Appdata. If the mapping must exist, you should use the web version of Microsoft Teams.

  1. Jan 18, 2020 To fix the Office 365 doesn't allow editing on a Mac error, check your Office subscription is update and try reinstalling the software.
  2. Fix: Account Doesn’t Allow Editing on a Mac If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption.

  • Option 3 - Reset/Remove your account credentials from within your OS
    • Windows OS
      Remove/Delete all Outlook/Office records from within credential manager.
      Mac OS
      Access the keychain application and remove/delete any of the following records: Microsoft Office Identities Cache 2Microsoft Office Identities Settings 2 and any ADAL, Microsoft, or Office entries that are listed within the 'Name' or 'Kind' columns. Note: search for 'microsoft' and 'adal' within the keychain application and delete all returned results. Detailed steps.

  • Option 4 - Delete license files - MacOS only
    • Remove license files on a Mac.

  • Option 5 - You are not authenticated into Office using your UW-Madison Office 365 account
    • Confirm you are authenticated with your Office 365 account.

  • Option 6 - If your computer is not connected to UWNET/Campus network, use WiscVPN

  • Option 7 - Download and run Microsoft's Support and Recovery Assistant for Office 365
    • Windows OS
      Note: Only available for Windows. This tool must be run on the affected machine.
      Download the tool here: Fix Outlook and Office 365 problems with Microsoft Support and Recovery Assistant for Office 365.

  • Option 8 - Delete Cached Preferences
    • Mac OS
      Note: Only available for Mac OS.
      • Outlook Desktop Client
        • Delete Cached Preferences

          1. Quit Outlook
          2. Open Terminal (click the Spotlight search glass in the top right corner and type terminal).
          3. Type: defaults delete com.microsoft.Outlook (to delete the old preferences).
          4. Type: killall cfprefsd (to kill the cached prefs).
          5. Quit Terminal.
          6. Launch Outlook and check.

  • Option 9 - Sign out of the connected device associated with the Office email account
    1. Sign into the account: https://portal.office.com/account/.
    2. Select View apps & devices from within Office apps & devices module.
    3. Click DEVICES and sign out of all the devices that you are singed into. This will prompt the user to authenticate via NetID login on all the devices they are connected to via their Office 365 account.

  • Option 10 - Fully uninstall and reinstall Microsoft Office
    • Uninstall Office

      Windows OS
      Review the following Microsoft documentation for instructions.
      Mac OS
      Review the following Microsoft documentation for instructions.

      Install Office

      Follow steps outlined in Office 365 - Download/Install Office 365 document.


Keywords:microsoft office365 o365 reset 2016 2019 proplus windows mac outlook on the web credentials manager vault web service account updated changed stored send receive email login log on log in repeated repeating multiple attempts many lot times new error compromised client access loop repeat keychain netid password change An encrypted connection to your mail server services is not available repeatedly prompts data files profile excel powerpoint outlook word activated blocked account something went wrong and outlook couldn't setup your account Sorry, another account from your organization is already signed in on this computer troubleshooting doesn't allow editing on mac does not sync syncing connectSuggest keywordsDoc ID:61054
Owner:Ara M.Group:Office 365
Created:2016-02-23 11:22 CDTUpdated:2020-02-21 10:50 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365, Wisc Account Admin
Feedback:5152CommentSuggest a new document
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At times your users might encounter issues with Office Add-ins that you develop. For example, an add-in fails to load or is inaccessible. Use the information in this article to help resolve common issues that your users encounter with your Office Add-in.

You can also use Fiddler to identify and debug issues with your add-ins.

Common errors and troubleshooting steps

The following table lists common error messages that users might encounter and steps that your users can take to resolve the errors.

Error messageResolution
App error: Catalog could not be reachedVerify firewall settings.'Catalog' refers to AppSource. This message indicates that the user cannot access AppSource.
APP ERROR: This app could not be started. Close this dialog to ignore the problem or click 'Restart' to try again.Verify that the latest Office updates are installed, or download the update for Office 2013.
Error: Object doesn't support property or method 'defineProperty'Confirm that Internet Explorer is not running in Compatibility Mode. Go to Tools > Compatibility View Settings.
Sorry, we couldn't load the app because your browser version is not supported. Click here for a list of supported browser versions.Make sure that the browser supports HTML5 local storage, or reset your Internet Explorer settings. For information about supported browsers, see Requirements for running Office Add-ins.

When installing an add-in, you see 'Error loading add-in' in the status bar

  1. Close Office.
  2. Verify that the manifest is valid
  3. Restart the add-in
  4. Install the add-in again.

You can also give us feedback: if using Excel on Windows or Mac, you can report feedback to the Office extensibility team directly from Excel. To do this, select FileFeedbackSend a Frown. Sending a frown provides the necessary logs to understand the issue.

Outlook add-in doesn't work correctly

If an Outlook add-in running on Windows and using Internet Explorer is not working correctly, try turning on script debugging in Internet Explorer.

Microsoft Office Doesn't Allow Editing On A Mac Computer

  • Go to Tools > Internet Options > Advanced.

  • Under Browsing, uncheck Disable script debugging (Internet Explorer) and Disable script debugging (Other).

We recommend that you uncheck these settings only to troubleshoot the issue. If you leave them unchecked, you will get prompts when you browse. After the issue is resolved, check Disable script debugging (Internet Explorer) and Disable script debugging (Other) again.

Add-in doesn't activate in Office 2013

If the add-in doesn't activate when the user performs the following steps:

  1. Signs in with their Microsoft account in Office 2013.

  2. Enables two-step verification for their Microsoft account.

  3. Verifies their identity when prompted when they try to insert an add-in.

Verify that the latest Office updates are installed, or download the update for Office 2013.

Add-in doesn't load in task pane or other issues with the add-in manifest

See Validate an Office Add-in's manifest and Debug your add-in with runtime logging to debug add-in manifest issues.

Add-in dialog box cannot be displayed

When using an Office Add-in, the user is asked to allow a dialog box to be displayed. The user chooses Allow, and the following error message occurs:

'The security settings in your browser prevent us from creating a dialog box. Try a different browser, or configure your browser so that [URL] and the domain shown in your address bar are in the same security zone.'

Affected browsersAffected platforms
Internet Explorer, Microsoft EdgeOffice on the web

To resolve the issue, end users or administrators can add the domain of the add-in to the list of trusted sites in Internet Explorer. Use the same procedure whether you're using the Internet Explorer or Microsoft Edge browser.

Important

Do not add the URL for an add-in to your list of trusted sites if you don't trust the add-in.

To add a URL to your list of trusted sites:

  1. In Control Panel, go to Internet options > Security.
  2. Select the Trusted sites zone, and choose Sites.
  3. Enter the URL that appears in the error message, and choose Add.
  4. Try to use the add-in again. If the problem persists, verify the settings for the other security zones and ensure that the add-in domain is in the same zone as the URL that is displayed in the address bar of the Office application.

This issue occurs when the Dialog API is used in pop-up mode. To prevent this issue from occurring, use the displayInFrame flag. This requires that your page support display within an iframe. The following example shows how to use the flag.

Changes to add-in commands including ribbon buttons and menu items do not take effect

If changes you've made in the manifest, such as file names of ribbon button icons or text of menu items, do not seem to take effect, try clearing the Office cache on your computer.

For Windows:

Delete the contents of the folder %LOCALAPPDATA%MicrosoftOffice16.0Wef.

For Mac:

Add-ins are often cached in Office for Mac, for performance reasons. Normally, the cache is cleared by reloading the add-in. If more than one add-in exists in the same document, the process of automatically clearing the cache on reload might not be reliable.

You can clear the cache by using the personality menu of any task pane add-in.

  • Choose the personality menu. Then choose Clear Web Cache.

    Note Is microsoft office key same for mac.

    To fix this issue, update your Mac's name to remove the invalid characters: In the top menu bar, select the Apple icon System Preferences Sharing (third row.) In the Computer Name text box, update your Mac's name and then close the window. Restart your Mac and then activate Office. Sep 11, 2018  I am currently a student using Office 365 for Mac who is unable to edit documents on Microsoft Word despite being assigned a full license to Office 365 student edition. It says I can only view documents, but it won't let me edit them on Mac. I am very frustrated with this, I have assignments to finish but I can't when I can't even type just view. Microsoft office won't log in mac student personal account.

    You must run macOS version 10.13.6 or later to see the personality menu.

You can also clear the cache manually by deleting the contents of the ~/Library/Containers/com.Microsoft.OsfWebHost/Data/ folder.

Note

If that folder doesn't exist, check for the following folders and if found, delete the contents of the folder:

  • ~/Library/Containers/com.microsoft.{host}/Data/Library/Caches/ where {host} is the Office host (e.g., Excel)
  • ~/Library/Containers/com.microsoft.{host}/Data/Library/Application Support/Microsoft/Office/16.0/Wef/ where {host} is the Office host (e.g., Excel)
  • com.microsoft.Office365ServiceV2/Data/Caches/com.microsoft.Office365ServiceV2/

For iOS:

Call window.location.reload(true) from JavaScript in the add-in to force a reload. Alternatively, you can reinstall Office.

Changes to static files, such as JavaScript, HTML, and CSS do not take effect

The browser may be caching these files. To prevent this, turn off client-side caching when developing. The details will depend on what kind of server you are using. In most cases, it involves adding certain headers to the HTTP Responses. We suggest the following set:

  • Cache-Control: 'private, no-cache, no-store'
  • Pragma: 'no-cache'
  • Expires: '-1'

For an example of doing this in an Node.JS Express server, see this app.js file. For an example in an ASP.NET project, see this cshtml file.

If your add-in is hosted in Internet Information Server (IIS), you could also add the following to the web.config.

Microsoft Office Doesn T Allow Editing On A Mac Pdf

If these steps don't seem to work at first, you may need to clear the browser's cache. Do this through the UI of the browser. Sometimes the Edge cache isn't successfully cleared when you try to clear it in the Edge UI. If that happens, run the following command in a Windows Command Prompt.

See also